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Kantamus Oy – Terms and Conditions (B2B)

Effective from 24.11.2025

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General

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These terms and conditions apply to business transactions between Kantamus Oy (Business ID 3557329-8) and the customer.
We serve business customers only in Finland and abroad.

All prices are quoted excluding VAT unless otherwise stated. We reserve the right to change prices, delivery methods, and terms at any time.

Contact information:
info@kantamus.fi

+358 40 825 7303

 

Ordering

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Orders can be placed by email, phone, or another agreed method.

The customer must provide at least the following information when placing an order:

Company name and Business ID

Billing and delivery address

Contact person’s name, phone number, and email address

Details of the products ordered

All customer information is treated confidentially. The customer is responsible for the accuracy of the information provided.

 

Payment Terms

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Invoices are the standard payment method.

Standard payment terms (unless otherwise agreed):

14 days net

Late payment interest according to Finnish law

Any collection costs will be added to the invoice

Kantamus Oy reserves the right to require advance payment if the customer’s creditworthiness so requires.

 

Order Confirmation

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Once an order is received, the customer will receive an order confirmation by email, including an estimated delivery time, products, and prices. The agreement is concluded when the order confirmation has been sent.

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Delivery Methods and Costs

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Delivery methods are agreed upon when placing the order. Shipments will be sent either:

to the address provided by the customer, or

to the customer’s pick-up point / partner location

Delivery costs are stated in the quotation or order confirmation. Products become the customer’s responsibility once handed over to the carrier.

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Delivery Time

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Delivery time depends on stock availability, production, and order quantity.
The exact delivery time will be confirmed in the order confirmation.

Customers may inquire about estimated delivery times by email: info@kantamus.fi
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Inspection and Complaints

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The customer must inspect the delivery immediately upon receipt.

Any shortages, defects, or transport damages must be reported in writing within 14 days of receiving the delivery to info@kantamus.fi.

Transport damages must also be reported immediately to the carrier.

 

Returns and Cancellations (B2B)

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Returns are accepted only if agreed in advance and only for unused, resalable products.
A 20% handling and restocking fee will be charged for the return, and the remainder of the product price will be refunded to the customer.
Customized products or products made according to the customer’s specifications are not returnable.

 

Unclaimed Shipments

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An unclaimed shipment is not considered a return.
For unclaimed shipments, a 50 EUR handling fee plus any actual shipping costs will be charged.

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Limitation of Liability

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Kantamus Oy is not liable for:

indirect or consequential damages

financial losses caused by delays

incorrect information provided by the customer

Liability is always limited to the purchase price of the delivered product.

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Force Majeure

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Kantamus Oy is not liable for delays or damages caused by force majeure (e.g., strikes, natural disasters, supply chain disruptions, government regulations).

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Applicable Law and Dispute Resolution

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These terms are governed by Finnish law.
Any disputes will primarily be resolved through negotiation and, if necessary, by the Central Uusimaa District Court.